Atlassian Marketplace Support Service Level Agreement

Owned by Zak Benbakkar
Last updated: Apr 07, 2024
1 min read

Response Times

We will respond to problems / bug reports no later than 48 hours from the time of the request.

Business Hours

Our business hours are Monday – Friday, 9 AM – 5 PM ET except Canadian public Holidays.

Support Channels

You can report problems / bugs using our Service Desk Portal .

We commit to support you with:

  • Troubleshooting

  • Identifying workarounds

  • Providing ETAs on issue resolution

  • Resolving bug and problems

We won't support you with:

  • Unlicensed apps

  • Apps that are not ours

  • With Confluence/Jira problems not related to our products