Customer First being one of our core values, we strive to ensure that our customers are happy using our products and services.
Response Times
We will respond to problem problems / bug reports no later than 48 hours from the time of the request.
Business Hours
Our business hours are Monday – Friday, 9 AM – 5 PM ET except Canadian public Holidays.
Support Channels
You can report problems / bugs using our Service Desk Portal https://gibralabs.atlassian.net/servicedesk/customer/portal/3/group/3/create/10020.
We commit to support you with:
Troubleshooting.
Identifying workarounds.
Providing ETAs on issue resolution.
Resolving bug and problems
We
...
won't support you with:
Product training.
Unlicensed apps.
Apps that are not ours.
With Confluence/Jira problems not related to our products.