Atlassian Marketplace Support Service Level Agreement
Response Times
We will respond to problems / bug reports no later than 48 hours from the time of the request.
Business Hours
Our business hours are Monday – Friday, 9 AM – 5 PM ET except Canadian public Holidays.
Support Channels
You can report problems / bugs using our Service Desk Portal Report a problem / bug.
We commit to support you with:
Troubleshooting
Identifying workarounds
Providing ETAs on issue resolution
Resolving bug and problems
We won't support you with:
Unlicensed apps
Apps that are not ours
With Confluence/Jira problems not related to our products