Atlassian Marketplace Support Service Level Agreement

Response Times

We will respond to problems / bug reports no later than 48 hours from the time of the request.

Business Hours

Our business hours are Monday – Friday, 9 AM – 5 PM ET except Canadian public Holidays.

Support Channels

You can report problems / bugs using our Service Desk Portal https://gibralabs.atlassian.net/servicedesk/customer/portal/3/group/3/create/10020.

We commit to support you with:

• Troubleshooting

• Identifying workarounds

• Providing ETAs on issue resolution

• Resolving bug and problems

We won't support you with:

• Unlicensed apps

• Apps that are not ours

• With Confluence/Jira problems not related to our products