Response Times
We will respond to problem problems / bug reports no later than 48 hours from the time of the request.
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We commit to support you with:
Troubleshooting.
Identifying workarounds.
Providing ETAs on issue resolution.
Resolving bug and problems
We wont support you with:
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Unlicensed apps.
Apps that are not ours.
With Confluence/Jira problems not related to our products.