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Response Times

We will respond to problem / bug reports no later than 48 hours from the time of the request.

Business Hours

Our business hours are Monday – Friday, 9 AM – 5 PM ET except Canadian public Holidays.

Support Channels

You can report problems / bugs using our Service Desk Portal https://gibralabs.atlassian.net/servicedesk/customer/portal/3/group/3/create/10020.

We commit to support you with:

  • Troubleshooting.

  • Identifying workarounds.

  • Providing ETAs on issue resolution.

We wont support you with:

  • Product training.

  • Unlicensed apps.

  • Apps that are not ours.

  • With Confluence/Jira problems not related to our products.

  • No labels